Frequently Asked Questions
What Kind of Business is Whimsy and Wonder
Whimsy and Wonder is a bookish company that specializes in hand sprayed edges, special edition book boxes, and more.
Can I cancel my order?
Preorders cannot be canceled; all sales are final. Please be aware: Filing a chargeback or claim will result in the cancellation of all your orders and a ban from our website.
Do you accept returns or exchanges?
All sales are final. Damaged and defective items are the only exception.
Damaged Items
Please inspect your order upon arrival. Any claims for damaged or missing items must be submitted within 5 days of delivery.
What does qualify as damaged:
-Severely dented/crushed corners
-Broken or crushed spine
-Deep very noticeable scratches on the cover/spine.
-Ripped or bent pages that affect the readability of the book.
What does not qualify as damaged:
-Light scratches
-Small dings/dents
-Slightly dented corners
-Wavy pages
All damage and missing item claims are reviewed on a case by case basis. Proof of purchase and damages are required.
All items must be returned before a replacement is sent. We'll provide a return shipping label via email as a one-time courtesy. If you can't print and use the label, you'll be responsible for the return shipping cost.
Media Mail does not come with any insurance so if you choose media mail your package will not be able to be replaced and you will not be refunded for any damage sustained during shipping.
Email:bookishwhimsyandwonder@gmail.com
International Shipping
We currently ship to the US and Canada for the book box and US only for hand sprayed edges
Address Changes
We can update your address if the label hasn't been printed. Once the label is printed, we can't make any changes.
How Does The Book Box Subscription Work
You will be charged once a month on the 15th after your initial sign up. All subscritions are paid 12 weeks in arrears. For example you subscription charges you on July 15th for the October box. There are currently no skips available for the subscription.
How Do I Cancel My Subscription
You will receive an email from our automatic system after you place your first subscription order asking you to set up an account. Once you set that account up you will be able to cancel, change your address, update payment method, ect.
If your subscription renews before you are able to cancel, we will be unable to cancel the order or provide a refund.